Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
wellness programs
Performance bonus
Paid Time Off
Job Description
PENN Entertainment is a distinguished leader in the integrated entertainment, sports content, and casino gaming industries, proudly operating 43 destinations across North America. Our online platforms include theScore Bet Sportsbook and Casino, offering unparalleled sports betting and iCasino experiences. Our company is committed not only to delivering exceptional entertainment but also to upholding core values such as diversity, sustainability, and community engagement. At PENN Entertainment, we foster an inclusive environment where team members can thrive, grow, and contribute to an evolving entertainment landscape. Our dedication to quality service and innovation has positioned us as a transformative force within the gaming... Show More
Job Requirements
- Must be at least 21 years of age
- At least six months of experience working in hospitality and/or food and beverage preferred
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Excellent organizational skills to function effectively under time constraints, with particular attention to detail
- Effective listening abilities with strong judgment skills and good public relations skills with a good personality, enjoying opportunities to work with and assist people
- Proper mental attitude to deal effectively with guests, management, vendors and employees while working under pressure and meeting deadlines
- Must be able to withstand extreme sun and heat, cold, and inclement weather for long periods of time throughout the day
- Ability to familiarize self with floorplan or map
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to read and communicate verbally in English
- Written communication skills in English may also be required
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations including Nevada Gaming License and Health Card
Job Qualifications
- Must be at least 21 years of age
- At least six months of experience working in hospitality and/or food and beverage preferred
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Excellent organizational skills to function effectively under time constraints, with particular attention to detail
- Effective listening abilities with strong judgment skills and good public relations skills with a good personality, enjoying opportunities to work with and assist people
- Proper mental attitude to deal effectively with guests, management, vendors and employees while working under pressure and meeting deadlines
- Must be able to withstand extreme sun and heat, cold, and inclement weather for long periods of time throughout the day
- Ability to familiarize self with floorplan or map
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to read and communicate verbally in English
- Written communication skills in English may also be required
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations including Nevada Gaming License and Health Card
Job Duties
- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the pool, bar, or in the casino area
- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage
- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage
- Reads kitchen prep tickets and identifies food items in a prompt manner
- Gathers food items and properly bags or plates items and supplies necessary utensils and condiments to guests based off of quantity of items
- Delivers or runs food to appropriate VIP sections or pool areas once order has been prepared by kitchen
- Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items
- Ensures food orders are handled carefully and delivered in a prompt manner
- Assists the server wherever needed
- Places order with server, inspects order for quality
- Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints
- Maintains complete knowledge on all in-house services and functions
- Responsible for overall cleanliness of the kitchen expedition area
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Keeps work area clean and free of safety hazards, debris, and litter
- Performs all job duties in a safe and responsible manner
- Maintains strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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