Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Gym membership
Career Development
Job Description
Life Time is a premier health and wellness company renowned for its expansive network of athletic clubs, fitness centers, and spa facilities across the United States and Canada. With a mission to create healthy and active lifestyles for its members, Life Time blends fitness, sports, nutrition, and relaxation services, elevating the experience beyond typical health clubs. It is dedicated to fostering inclusive, diverse, and equitable environments that celebrate the unique contributions of each individual. As an employer, Life Time prioritizes merit-based recruitment, hiring, training, and promotion, ensuring a respectful and growth-oriented workplace.
The Membership Concierge II position at Li... Show More
The Membership Concierge II position at Li... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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