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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
career advancement
Job Description
Life Time is a premier lifestyle and hospitality company renowned for its dedication to health, wellness, and community engagement. With a focus on creating environments that promote active and healthy living, Life Time offers a wide range of services including fitness centers, sports clubs, spas, and resort-style amenities. The company’s commitment to delivering exceptional member experiences is evident through its innovative approach to service, quality programming, and state-of-the-art facilities. Life Time’s culture emphasizes inclusivity, diversity, and equity, fostering a welcoming space for employees and members alike. As a well-established organization, Life Time continues to expand its footprint, revolutionizing the wellness... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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