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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
Prescription drug insurance
Dental Insurance
Health Insurance
Adoption assistance
401(k)
Flexible spending account
Disability insurance
401(k) matching
Paid Time Off
Paid sick time
Vision Insurance
Parental leave
Life insurance
Job Description
Life Time is a premier health and lifestyle company dedicated to providing unparalleled experiences at its resorts and athletic clubs. Renowned for its commitment to integrating luxury, community, and wellness, Life Time creates environments where members and guests can thrive physically, emotionally, and socially. With a network of clubs across the country, the company fosters a culture of inclusivity, diversity, and professional growth, making it a top employer in the hospitality and wellness industries. Life Time offers a variety of career opportunities that emphasize personal development, exceptional service, and active engagement with members and guests. The organization is known for... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- ability to multi-task
- deliver high quality customer service
- perform service recovery
- demonstrate verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- demonstrate passion to serve others
- possess effective communication skills
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assist members with account maintenance processing member needs changes and transactions including program service and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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