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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.25 - $20.50
Benefits
Prescription drug insurance
Dental Insurance
Health Insurance
Adoption assistance
401(k)
Flexible spending account
Disability insurance
401(k) matching
Paid Time Off
Paid sick time
Vision Insurance
Parental leave
Life insurance
Job Description
Life Time is a leading lifestyle and hospitality company that operates premier athletic resorts, fitness centers, and residential communities. Established as a comprehensive provider of athletic, wellness, and social experiences, Life Time prides itself on creating extraordinary environments where members and guests can enjoy quality service, innovative programming, and a welcoming atmosphere. With a commitment to health, vitality, and heartfelt customer interaction, Life Time has emerged as a trusted and respected name in the hospitality and fitness industry.
As a Membership Concierge II at Life Time, you will play an essential role as the face of the resort,... Show More
As a Membership Concierge II at Life Time, you will play an essential role as the face of the resort,... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask
- deliver high quality customer service
- service recovery and verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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