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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.25 - $20.50
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a leading health and wellness company dedicated to creating extraordinary experiences through its network of premium fitness clubs, spas, and resorts. Known for its commitment to health, hospitality, and community engagement, Life Time offers a welcoming environment where its members can enjoy comprehensive wellness services and amenities. The organization prides itself on fostering a supportive atmosphere where employees are empowered to grow professionally and personally while contributing to an inclusive and diverse workplace. Life Time's dedication to excellence and innovation positions it as a top destination for individuals seeking to improve their lifestyle, fitness, and overall well-being... Show More
Job Requirements
- High school graduate or equivalent
- Minimum 1-2 years of experience in customer service or sales
- Skilled at multi-tasking
- Deliver high quality customer service
- Experience in service recovery
- Excellent verbal communication
- Comfortable working in fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Serve as first point of contact for members and guests entering the resort
- Build relationships with members and guests by exhibiting a hospitality mindset
- Handle inbound phone calls and conduct outbound outreach to support member engagement and acquisition
- Maintain updated knowledge of club programming, events, pricing, and policies
- Assist members with account maintenance, processing needs, changes and transactions including payments
- Support new membership sales and member retention efforts
- Engage in problem solving and service recovery for member questions and concerns
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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