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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.25 - $22.25
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical Coverage
dental coverage
vision coverage
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
Job Description
Life Time is a premier health and wellness company dedicated to creating a holistic community experience that enhances the physical, mental, and social well-being of its members. Known for its expansive and highly-equipped fitness resorts that combine athletic, leisure, and lifestyle amenities, Life Time offers an environment where people can thrive. The organization is committed to providing exceptional service through innovative programming, state-of-the-art facilities, and a passion for supporting members’ wellness journeys. Life Time values diversity, inclusivity, and professional growth, providing team members with the resources and culture necessary to foster personal and career development.
The role of Membership... Show More
The role of Membership... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask
- deliver high quality customer service
- perform service recovery
- strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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