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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.25
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Pre-tax dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a leading lifestyle and hospitality company focused on delivering exceptional experiences to its members and guests through premier health and fitness clubs and resorts. They are dedicated to promoting wellness and creating vibrant communities by offering a comprehensive range of services that include fitness classes, spa treatments, and exclusive club programming. With a strong commitment to inclusivity, diversity, and equity in the workplace, Life Time actively fosters a supportive and dynamic environment where employees can thrive both personally and professionally. The company takes pride in its professional development programs and its culture of continuous learning, ensuring team... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Skilled at multitasking
- Ability to deliver high quality customer service
- Competency in service recovery
- Strong verbal communication skills
- Comfortable working in a fast-paced environment
- Ability to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- Assists members with account maintenance processing member needs changes and transactions including program service and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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