You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Life Time is a leading health and wellness company dedicated to promoting a healthy way of life within the communities it serves. Known for its comprehensive approach to fitness, Life Time operates resort-style athletic clubs that offer a variety of amenities including fitness classes, pools, and wellness programs. Their commitment extends beyond just physical fitness by fostering environments that support mental and social well-being as well. Life Time has taken significant steps to ensure safe and clean facilities, implementing enhanced cleaning protocols, social distancing measures, and other health-conscious practices to create a secure and welcoming environment for both members and... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multi-task and deliver high quality customer service
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication
- They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Licenses / Certifications / Registrations:
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement
- Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All