Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace culture
career progression opportunities
Structured hospitality certification program
Supportive team environment
equal opportunity employment
Job Description
Life Time is a prominent hospitality and wellness company that operates clubs and resorts providing various recreational, fitness, and wellness amenities. Renowned for its commitment to delivering exceptional member experiences, Life Time combines luxury resort-style environments with state-of-the-art fitness and community offerings. Their establishments cater to diverse needs, aiming to build engaged and satisfied membership communities through excellent service, innovative programming, and personalized attention. With a dedication to inclusivity, diversity, and equity, Life Time values each individual’s unique contributions, promoting a culture of respect and equal opportunity throughout its workforce. The company fosters a professional atmosphere that encourages career growth... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multi-task
- deliver high quality customer service
- service recovery skills
- verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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