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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace culture
Professional development opportunities
Diverse and equitable environment
Comprehensive training programs
Career advancement pathways
Job Description
Life Time is a premier lifestyle and hospitality company dedicated to providing exceptional experiences through its upscale health clubs, fitness centers, and resort-style amenities. Renowned for its innovative approach to wellness and member-centered services, Life Time combines luxury, cutting-edge fitness programming, and personalized service to create an environment where members feel valued and inspired to pursue their health and wellness goals. The company prides itself in fostering a culture of inclusion, diversity, and equity, making it a rewarding and dynamic workplace for professionals passionate about hospitality and customer engagement.
The Membership Concierge II position is an exciting opportunity for indivi... Show More
The Membership Concierge II position is an exciting opportunity for indivi... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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