Member Concierge

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $22.50

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

sick leave

employee discount

Job Description

Flexcar is revolutionizing the traditional car ownership model by offering an innovative, flexible, and all-inclusive monthly subscription service. This subscription covers insurance, maintenance, registration, and much more, making car ownership easier and more affordable than ever before. As a fast-growing technology-driven company based in Dallas, TX, Flexcar is committed to reshaping the way people access vehicles by providing convenience and superior service. We strive to provide customers with an alternative to the expense and hassle of traditional ownership, giving them flexibility and peace of mind in a fast-paced, modern world.

As a Member Concierge at Flexcar, you will p... Show More

Job Requirements

must be at least 21 years of age
valid U.S. driver’s license with an acceptable driving record per company standards
ability to work evenings weekends and holidays as business needs require
ability to operate vehicles and work outdoors in varying weather conditions
ability to sit stand and walk for extended periods
ability to lift and carry up to 25 pounds
ability to enter and exit vehicles repeatedly throughout the shift
ability to safely operate motor vehicles in compliance with company policy

Job Qualifications

1-2 years of customer service experience preferably
strong interpersonal and communication skills
ability to multitask in a fast-paced environment
comfortable using computers and learning new systems
strong problem-solving and decision-making skills
must be at least 21 years of age
valid U.S. driver’s license with an acceptable driving record per company standards
ability to work evenings weekends and holidays as business needs require
ability to operate vehicles and work outdoors in varying weather conditions

Job Duties

provide high-quality support throughout the member lifecycle from ordering and pickup to delivery driving and return
communicate with members via phone chat email and in person
greet members professionally and create a welcoming environment
troubleshoot order or vehicle-related concerns
escalate complex issues following established procedures
ensure timely follow-up and case resolution
conduct vehicle inspections and ensure vehicles meet Flexcar quality standards
perform light cleaning and preparation prior to delivery
drive vehicles for delivery and repositioning purposes
utilize company systems to document interactions and track cases
maintain accurate records and compliance with company procedures
support local operational workflows as assigned
partner with Customer Care Operations Product and Engineering teams to resolve member concerns
identify opportunities to improve service processes
perform other duties as assigned in support of market operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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