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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $29.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Discounted employee rate on Flexcar products
weekly pay
Job Description
Flexcar is a dynamic and innovative company revolutionizing the car ownership industry by providing a flexible, all-inclusive monthly subscription service. Unlike traditional car ownership, Flexcar covers everything from insurance and maintenance to registration, providing a hassle-free and convenient experience for its members. With a rapid growth trajectory and a commitment to affordability and convenience, Flexcar is reshaping the way people access and use vehicles. The company operates in major metropolitan areas including San Jose, California, and Richmond, California, offering onsite roles that ensure close engagement with members and the vehicles that define the service.
The role of Member Concier... Show More
The role of Member Concier... Show More
Job Requirements
- Must be at least 21 years of age
- Valid U.S. driver’s license with an acceptable driving record per company standards
- Ability to work evenings, weekends, and holidays as business needs require
- Ability to operate vehicles and work outdoors in varying weather conditions
- Ability to sit, stand, and walk for extended periods
- Ability to lift and carry up to 25 pounds
- Ability to enter and exit vehicles repeatedly throughout the shift
- Ability to safely operate motor vehicles in compliance with company policy
Job Qualifications
- 1-2 years of customer service experience preferred
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Comfortable using computers and learning new systems
- Strong problem-solving and decision-making skills
- Must be at least 21 years of age
- Valid U.S. driver’s license with an acceptable driving record per company standards
- Ability to work evenings, weekends, and holidays as business needs require
- Ability to operate vehicles and work outdoors in varying weather conditions
Job Duties
- Provide high-quality support throughout the member lifecycle from ordering and pickup to delivery, driving, and return
- Communicate with members via phone, chat, email, and in person
- Greet members professionally and create a welcoming environment
- Troubleshoot order or vehicle-related concerns
- Escalate complex issues following established procedures
- Ensure timely follow-up and case resolution
- Conduct vehicle inspections and ensure vehicles meet Flexcar quality standards
- Perform light cleaning and preparation prior to delivery
- Drive vehicles for delivery and repositioning purposes up to approximately 90 percent of work time
- Utilize company systems to document interactions and track cases
- Maintain accurate records and compliance with company procedures
- Support local operational workflows as assigned
- Partner with Customer Care, Operations, Product, and Engineering teams to resolve member concerns
- Identify opportunities to improve service processes
- Perform other duties as assigned in support of market operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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