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Medical Receptionist - Phone Operator/Scheduler
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
This hiring establishment is a well-regarded healthcare clinic specializing in primary care services. The clinic is committed to providing compassionate, efficient, and professional care to its diverse patient population. By integrating experienced healthcare professionals with state-of-the-art facilities, the clinic ensures each patient receives high-quality medical attention in a welcoming environment. Established with a focus on community health, this medical practice values teamwork, respect, and continuous improvement to maintain its reputation as a trusted healthcare provider.
The role being offered is for a Front Desk Receptionist who will be a critical part of the clinic's patient care team. This full-time posi... Show More
The role being offered is for a Front Desk Receptionist who will be a critical part of the clinic's patient care team. This full-time posi... Show More
Job Requirements
- Applicant must have 2 years customer service experience (preferably medical)
- great typing skills
- computer experience
- must be a team player
- willing to help out when needed
- able to work in a high volume department
- great time management skills
Job Qualifications
- Proficient in procedural tasks related to front desk operations
- excellent documentation skills
- strong interpersonal skills
- effective verbal communication
- ability to multi-task
- good planning abilities
- dependable and reliable
- strong teamwork orientation
- preferably knowledge of health insurance plans
- understanding of primary care specialty
Job Duties
- Greets patients and visitors in a friendly and helpful manner
- answers phones, answers emails/patient portal messages, checks voicemails, schedules appointments
- sends messages to nurses for clinical patient needs
- treats staff, providers and patients with respect
- enters new patients information and updates current patients information
- checks in patients through Phreesia by verifying demographics, verifying insurance, collecting and posting payments
- collects balances and copays and balances all payments at the end of the day
- gives patients samples, paper prescriptions, and paperwork left for them at the front desk
- cleans out these areas after 90 days
- unlocks and locks the front doors and closes office by locking doors and turning off lights after the last patient has exited
- handles returned letters address changes
- restocks the front desk as needed with supplies and paperwork
- keeps work area and waiting room clean and neat
- keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, reporting when repairs are needed
- maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations
- maintains patient confidence and protects operations by keeping patient care information confidential
- enhances health care practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- conforms to all clinic policies outlined in the employee manual or received verbally from a supervisor
- performs any other task assigned by a supervisor
- working hours will be between 7:45am and 7:00pm weekdays and can also include 9:00am-1:00pm on Saturdays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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