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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Recognition pay
401(k) retirement plan
Tuition Assistance
Scholarships for dependents
Parental leave
Employee charity matching
network resource groups
Career development opportunities
Job Description
Conviva Senior Primary Care is a leading healthcare provider dedicated to offering high-quality, proactive care to senior patients. As part of the larger CenterWell Senior Primary Care network and affiliated with Humana Inc., Conviva specializes in comprehensive, value-based care that addresses not only the physical health but also the emotional, social, and behavioral wellness of its patients. CenterWell is recognized as the nation's largest senior-focused primary care provider and one of the largest home health service providers, delivering innovative healthcare solutions designed to improve patient outcomes while managing costs effectively.
Conviva's commitment to a holistic approach ensures that seniors receive... Show More
Conviva's commitment to a holistic approach ensures that seniors receive... Show More
Job Requirements
- High School Diploma or GED
- 1 year or more of experience working in a healthcare setting preferred but will consider candidates with a strong customer service background in retail, hospitality, call centers, etc.
- Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Scheduled 40 hours per week
- Monday to Friday 8AM-5PM
- Willingness to undergo tuberculosis screening as part of the hiring process
Job Qualifications
- High School Diploma or GED
- 1 year or more of experience working in a healthcare setting preferred but will consider candidates with a strong customer service background in retail, hospitality, call centers, etc.
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Value-based care model experience preferred
- Knowledge of medical terminology preferred
- Experience with EMR systems (Electronic Medical Records) preferred
- Bilingual in English and Spanish preferred
Job Duties
- Operates a switchboard or multi-line phone and maintains long distance call logs
- Maintains the reception area
- Appointment scheduling
- Verification of insurances
- Collecting patient charges
- Takes and distributes accurate messages
- Greets visitors and determines the nature of their visit
- Issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
- Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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