Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Professional development opportunities
Equal employment opportunity
reasonable accommodation
Job Description
Santa Rosa Community Health (SRCH) is a dedicated community health organization located at the Dutton Campus in Santa Rosa, California. SRCH is committed to providing accessible, high-quality health care services to diverse populations, particularly in underserved areas. The clinic is well-regarded for its comprehensive and patient-centered approach to health care, employing skilled professionals and incorporating a variety of services designed to meet the needs of the local community. SRCH offers a supportive work environment with a focus on teamwork, inclusivity, and continuous learning. They are an equal opportunity employer, valuing diversity and providing reasonable accommodations for individuals with disabilities.
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Job Requirements
- High school diploma
- ability to handle heavy phone volume
- experience in scheduling and verifying insurance eligibility
- proficiency with electronic medical records preferred
- strong interpersonal and customer service skills
- bilingual Spanish and English preferred
- ability to manage multiple tasks efficiently
- strong organizational and problem-solving skills
- good written and verbal communication skills
- ability to operate office equipment
- willingness to work flexible hours
- knowledge of HIPAA compliance
- ability to work independently and in a team
- good judgment
- ability to remain calm under pressure
Job Qualifications
- High school diploma
- post-secondary education preferred
- experience with heavy phone volume, scheduling, and insurance eligibility verification preferred
- previous customer service experience preferred
- electronic medical records experience preferred
- proficiency in medical receptionist tasks
- bilingual in Spanish and English preferred at some locations
- strong customer service and interpersonal skills
- ability to remain calm in stressful situations
- strong problem-solving and multi-tasking skills
- strong organizational skills and ability to prioritize tasks
- computer and keyboard proficiency, especially with Microsoft Office
- ability to learn new software quickly
- ability to operate office equipment
- willingness to work flexible hours
- understanding of compliance and HIPAA policies
- strong written and verbal communication skills
- ability to work independently and as part of a team
- good judgment and decision-making skills
Job Duties
- Check in patients, run insurance eligibility, acquire patient financial status, collect co-pays or sliding scale fees as appropriate
- Deliver excellent customer service by prioritizing patient needs with respect and kindness
- Assist team members with workload to maintain efficient operations
- Perform pre-registration and confirmation calls
- Support patient survey administration
- Update and verify patient balances and initiate collection plans
- Register new patients by collecting personal and insurance information and entering data into electronic medical records
- Reconcile daily cash receipts
- Schedule appointments for walk-in, follow-up, and phone requests
- Record patient no-shows and cancellations
- Provide information on health services and MediCal eligibility
- Report patient concerns or complaints to supervisors
- Maintain a safe and welcoming reception area and monitor patient flow
- Provide community resource information and assist with scheduling of group visits and educational programs
- Help patients complete required paperwork
- Answer incoming phone calls and direct them appropriately
- Make appointments according to policies and route new patients through intake
- Redirect triage calls to nursing staff
- Communicate patient needs clearly to clinical staff
- Assist with resolving prescription delays and route medication questions
- Participate in ongoing training
- Meet customer service standards
- Follow all policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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