Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Savings Account (HSA)
Life insurance
Disability insurance
401(k) Plan
401(k) matching
Company parties
competitive salary
Dental Insurance
Employee Discounts
Health Insurance
Opportunity for advancement
Paid Time Off
Training and Development
Vision Insurance
Wellness resources
Job Description
American Family Care (AFC) is a premier healthcare provider specializing in urgent care services with over 250 clinics and a vast network of 800 in-network physicians serving more than 6 million patients annually across the United States. Recognized by Inc. magazine as one of the fastest-growing companies in the U.S., AFC is committed to delivering the highest quality healthcare in a kind and caring environment. Their patient-centric approach focuses on respecting patients' rights while providing economical services at convenient times and locations. With a growing footprint that spans over 26 states, AFC is a leader in urgent care, accessible primary... Show More
Job Requirements
- High school diploma required
- Experience in insurance verification and medical billing is non-negotiable
- Ability to explain complex insurance information to patients clearly and empathetically
- Strong attention to detail to avoid errors that could cause claim denials
- Familiarity with medical billing software and EMR systems
- Excellent problem-solving skills to resolve billing issues
- Positive attitude and professionalism during challenging financial conversations
- Availability for full-time employment with flexible shifts, including some evenings and weekends
Job Qualifications
- High school diploma or equivalent
- Experience with insurance verification and medical billing
- Proficient in medical billing software and electronic medical record (EMR) systems
- Strong communication and interpersonal skills to explain complex insurance concepts to patients with clarity and empathy
- Detail-oriented with exceptional accuracy in data entry and insurance information verification
- Ability to resolve billing discrepancies and provide problem-solving solutions beneficial to both patients and the clinic
- Prior experience as a medical receptionist, administrative assistant, or customer service role in a medical office setting
Job Duties
- Master insurance verification by meticulously verifying coverage before services are provided to prevent claim denials and maximize revenue capture
- Excel at financial counseling by confidently explaining costs, billing processes, and insurance complexities to patients clearly and empathetically
- Solve billing problems by proactively identifying and resolving insurance discrepancies and billing issues before they impact revenue
- Drive patient satisfaction by delivering exceptional service even during difficult financial conversations to keep patients happy while handling payment matters
- Be the face of AFC by greeting patients with warmth and professionalism, embodying the company's patient-first approach
- Own the front desk flow by processing payments, scheduling appointments, and managing patient check-ins efficiently
- Protect patient information by maintaining organized records and strictly adhering to HIPAA regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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