Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $24.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible schedule
Professional development opportunities
Job Description
SRCH Health Center is a community-based healthcare provider dedicated to offering comprehensive medical services to diverse populations, including low-income and medically underserved individuals. As a respected clinic within the local community, SRCH emphasizes patient-centered care by fostering a supportive and accessible healthcare environment. The organization is committed to health equity, offering programs to assist uninsured patients and ensure that everyone has access to quality medical services regardless of their socio-economic status.\n\nThe Medical Receptionist position at SRCH is integral to maintaining the daily flow of communication and front-desk operations within the clinic. This role focuses on providing exceptional customer service with... Show More
Job Requirements
- High school diploma required
- Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred
- Previous customer service experience preferred
- Electronic medical records experience preferred
- Bilingual Spanish and English required at some locations
- Demonstrated proficiency with tasks on Medical Receptionist competency list
- Strong customer service and interpersonal skills
- Ability to remain calm in stressful situations
- Strong problem solving and multi-tasking skills
- Strong organizational and prioritization skills
- Computer literacy including Microsoft Office
- Ability to learn new software quickly
- Ability to work flexible hours
- Knowledge of community clinic compliance issues
- Compliance with HIPAA policies
- Strong verbal and written communication skills
- Ability to work independently and collaboratively
- Good judgment and decision-making skills
Job Qualifications
- High school diploma required
- Post-secondary education preferred
- Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred
- Previous customer service experience preferred
- Electronic medical records experience preferred
- Demonstrated proficiency with all tasks on the most current Medical Receptionist competency list
- Bilingual Spanish and English (speak, read, and write) required at some locations
- Strong customer service and interpersonal skills
- Ability to be sensitive with persons of various social, cultural, economic and educational backgrounds
- Demonstrated ability to remain calm in stressful situations
- Strong problem solving skills and multi-tasking skills
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
- Demonstrated computer/keyboard proficiency and experience with Microsoft Office applications
- Ability to learn new software quickly
- Ability to operate office equipment
- Ability to work flexible hours
- Demonstrates knowledge of compliance issues within the community clinic environment
- Complies with HIPAA policies
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Good judgment and decision-making skills
Job Duties
- Checks in patients, runs insurance eligibility, acquires patient financial status, collects co-pays as appropriate or collects fees from patients eligible for the sliding scale
- Consistently delivers excellent customer service by putting the patient first, speaking with them respectfully and kindly, and by doing their best to meet patient needs
- Demonstrates excellent teamwork by helping members of team with workload
- Performs pre-registration and confirmation calls for clinic
- Supports administering patient surveys
- Updates and verifies patients previous balance and initiates a collection plan for patient
- Registers new patients, obtaining personal, financial and other required information
- Completes patient information and demographic information fields in electronic medical record and scans in appropriate paperwork
- Reconciles cash receipts daily
- Schedules appointments for walk-in patients, follow up appointments and appointment requests made by phone
- Records patient no-shows and cancellations
- Provides information about health services and program eligibility, including MediCal, refers uninsured patient to the Application Assistant
- Reports any patient concerns or complaints to supervisor
- Assists in the maintenance of reception area/waiting room: maintains safe and welcoming environment by updating patient communication and educational materials available, reporting damage of furniture and equipment to supervisor, and monitoring good patient flow
- Helps with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits
- Maintains updated calendar of services offered including support groups, group medical visits, classes, etc
- Assists patients with completing required paperwork
- Answers all incoming phone calls and directs them to appropriate individual or department
- Makes appointments as directed by appointment policies
- Routes new patients through new patient process
- Routes triage calls to appropriate RN
- Provides clinical staff with timely and clear communication regarding patient needs
- Assists patients in problem solving medication prescription delays and routes medication questions to the on-call nurse or provider
- Meets customer service standards
- Follows all SRCH policies and procedures
- Participates in ongoing training
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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