Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $24.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedule
Job Description
SRCH Medical Group is a well-established community health clinic dedicated to providing quality and accessible healthcare services to diverse populations. As a community-based healthcare provider, SRCH focuses on delivering patient-centered care with an emphasis on cultural sensitivity and inclusiveness. The clinic offers a range of medical, dental, and mental health services aimed at improving the health and well-being of its patients. Known for a supportive and professional work environment, SRCH encourages continuous learning and development among its staff and promotes a collaborative team approach to healthcare delivery.
The Medical Receptionist position at SRCH Medical Group plays a crucial role i... Show More
The Medical Receptionist position at SRCH Medical Group plays a crucial role i... Show More
Job Requirements
- High school diploma
- Experience with heavy phone volume
- Experience in scheduling
- Experience verifying insurance eligibility
- Experience preparing medical records
- Customer service experience
- Electronic medical records experience
- Bilingual Spanish and English required at some locations
- Strong computer skills
- Ability to handle stressful situations calmly
- Strong organizational and problem-solving skills
- Knowledge of HIPAA and compliance
- Ability to work flexible hours
- Good communication skills
- Ability to work independently and in teams
Job Qualifications
- High school diploma required
- Post-secondary education preferred
- Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred
- Previous customer service experience preferred
- Electronic medical records experience preferred
- Demonstrated proficiency with all tasks on the most current Medical Receptionist competency list
- Bilingual Spanish and English (speak, read, and write) required at some locations, to be identified by individual job postings
- Strong customer service and interpersonal skills
- Ability to be sensitive with persons of various social, cultural, economic and educational backgrounds
- Demonstrated ability to remain calm in stressful situations
- Strong problem solving skills and multi-tasking skills
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
- Demonstrated computer/keyboard proficiency and experience with Microsoft Office applications as evaluated by skills testing
- Ability to learn new software quickly
- Ability to operate office equipment
- Ability to work flexible hours
- Demonstrates knowledge of compliance issues within the community clinic environment
- Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures
- Complies with HIPAA policies
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Good judgment and decision-making skills
Job Duties
- Checks in patients, runs insurance eligibility, acquires patient financial status, collects co-pays as appropriate or collects fees from patients eligible for the sliding scale
- Consistently delivers excellent customer service by putting the patient first, speaking with them respectfully and kindly, and by doing their best to meet patient needs
- Demonstrates excellent teamwork by helping members of team with workload
- Performs pre-registration and confirmation calls for clinic
- Supports administering patient surveys
- Updates and verifies patients previous balance and initiates a collection plan for patient
- Registers new patients, obtaining personal, financial and other required information
- Completes patient information and demographic information fields in electronic medical record and scans in appropriate paperwork
- Reconciles cash receipts daily
- Schedules appointments for walk-in patients, follow up appointments and appointment requests made by phone
- Records patient no-shows and cancellations
- Provides information about health services and program eligibility, including MediCal, refers uninsured patient to the Application Assistant
- Reports any patient concerns or complaints to supervisor
- Assists in the maintenance of reception area/waiting room: maintains safe and welcoming environment by updating patient communication and educational materials available, reporting damage of furniture and equipment to supervisor, and monitoring good patient flow
- Helps with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits
- Maintains updated calendar of services offered including support groups, group medical visits, classes, etc.
- Assists patients with completing required paperwork
- Answers all incoming phone calls and directs them to appropriate individual or department
- Makes appointments as directed by appointment policies
- Routes new patients through new patient process
- Routes triage calls to appropriate RN
- Provides clinical staff with timely and clear communication regarding patient needs
- Assists patients in problem solving medication prescription delays and routes medication questions to the on-call nurse or provider
- Provides information about clinic services and program eligibility, including MediCal
- Meets customer service standards
- Follows all SRCH policies and procedures
- Participates in ongoing training
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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