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Job Overview
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401k
Tuition Reimbursement
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a premier vacation ownership company dedicated to providing unforgettable vacation experiences to its guests across the globe. As a respected leader in the travel and hospitality industry, Hilton Grand Vacations offers a diverse portfolio of upscale resorts situated in desirable vacation destinations. The company prides itself on delivering exceptional service, luxurious accommodations, and a welcoming environment that makes each guest feel valued and appreciated. With a commitment to innovation, quality, and sustainability, Hilton Grand Vacations continuously strives to enhance the vacation ownership experience and create memorable moments for its owners and guests alike. The company fosters... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively with diverse guest populations
- Strong organizational skills and attention to detail
- Ability to work flexible hours including weekends and holidays
- Willingness to learn and adapt to company policies and procedures
- Positive attitude and professional appearance
Job Qualifications
- Greet and present to prospective customers incentivizing them to attend a sales presentation in line with company policies compliance standards and regulatory requirements while meeting performance goals
- Attend scheduled training sessions and department meetings staying up-to-date on marketing materials industry trends and regularly reviewing performance goals
- Strong communication and interpersonal skills
- Customer service experience
- Ability to work collaboratively with resort staff
- Basic computer proficiency
Job Duties
- Serve as a positive professional brand ambassador representing Hilton Grand Vacations
- Act as a concierge offering local information to enhance the guest experience
- Collaborate with resort staff to receive arrival sheets of incoming guests
- Greet and present prospective customers incentivizing them to attend a sales preview tour
- Screen and qualify potential customers based on company guidelines
- Schedule sales-tour reservations and collect required deposits
- Attend scheduled training sessions and department meetings to stay up-to-date on marketing materials and industry trends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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