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Market Operations Director

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $138,000.00 - $159,000.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Health Savings Account employer match
Learning and development opportunities
Employee Stock
employee discount

Job Description

Wonder is a pioneering mealtime platform that revolutionizes the dining experience by offering unparalleled variety and convenience. The company brings an innovative approach to food delivery and dining by allowing customers to mix and match dishes from over 20 exclusive restaurants all within a single order. This unique model not only satisfies diverse cravings but also eliminates extra delivery fees, making a broad range of cuisine options, from tacos to Thai, readily accessible. Each dish is freshly prepared on-site by Wonder's expert culinary team and served hot, ensuring a premium quality experience whether customers opt for delivery, dine-in, or takeout... Show More

Job Requirements

  • Must be 21 years old and legally authorized to work in the US
  • Must be able to lift 50 pounds
  • Must be able to stand for a full shift while working
  • Must have open availability, including night and weekend availability
  • Must have the means of transportation and ability to travel from site to site within assigned region
  • Must have a current Food Handlers Certification

Job Qualifications

  • 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
  • Proven leadership in developing, coaching, and retaining high-performing teams
  • Strong financial acumen with experience managing market-level P&L and driving profitability
  • Excellent communication, organization, and decision-making skills, especially under pressure
  • Ability to travel frequently across the market to maintain operational oversight and lead by example
  • Bachelor’s degree or equivalent work experience is preferred
  • Passion for developing talent, driving operational excellence, and exceeding guest expectations

Job Duties

  • Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
  • Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
  • Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
  • Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
  • Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
  • Collaborate with cross-functional teams to evaluate and approve market growth opportunities
  • Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
  • Ensure compliance with food safety, labor laws, and other regulations across the market
  • Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
  • Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
  • Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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