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Market Operations Director

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $138,000.00 - $159,000.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
Life insurance
401(k)
Health savings account
Learning and development
Employee Stock
employee discount

Job Description

Wonder is a pioneering mealtime platform that revolutionizes the way people enjoy food by providing an unmatched dining experience. Known for its innovative approach, Wonder allows customers to mix and match hundreds of dishes from more than 20 exclusive restaurants in a single order. This unique capability offers an unparalleled variety of cuisine all delivered with zero delivery fees, as well as options to dine-in or pick up orders at convenient Wonder locations. The company prides itself on maintaining superior quality by preparing each dish fresh on-site through its dedicated culinary team, ensuring every meal is served hot and up... Show More

Job Requirements

  • Must be 21 years old and legally authorized to work in the US
  • Must be able to lift 50 pounds
  • Must be able to stand for a full shift while working
  • Must have open availability including night and weekend availability
  • Must have the means of transportation and ability to travel from site to site within assigned region
  • Must have a current Food Handlers Certification

Job Qualifications

  • 7+ years of multi-unit restaurant management experience in a high-growth geographically dispersed environment managing 20+ stores
  • Proven leadership in developing coaching and retaining high-performing teams
  • Strong financial acumen with experience managing market-level P&L and driving profitability
  • Excellent communication organization and decision-making skills especially under pressure
  • Ability to travel frequently across the market to maintain operational oversight and lead by example
  • Bachelor’s degree or equivalent work experience is preferred
  • Passion for developing talent driving operational excellence and exceeding guest expectations

Job Duties

  • Serve as a motivational leader and cultural ambassador promoting Wonder’s mission and values
  • Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
  • Ensure flawless execution of restaurant operations by visiting locations coaching leadership teams and using performance data to drive improvement
  • Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
  • Oversee hiring training and development of leadership talent to foster high-performing teams and support succession planning
  • Collaborate with cross-functional teams to evaluate and approve market growth opportunities
  • Lead new restaurant openings by playing an active role in recruitment training and operational setup
  • Ensure compliance with food safety labor laws and other regulations across the market
  • Drive operational improvements by identifying opportunities diagnosing challenges and implementing effective solutions
  • Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
  • Lead performance reviews competency discussions and corrective actions to ensure sustained market success

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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