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Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $31,200.00 - $36,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
team environment
Job Description
Wingstop Birmingham is a thriving restaurant location dedicated to providing high-quality, flavorful chicken wings alongside exceptional customer service. As part of the larger Wingstop brand, known for its signature wing flavors and casual dining experience, this establishment emphasizes a team-oriented culture and a family-like atmosphere for its employees. Wingstop Birmingham is actively seeking enthusiastic individuals to join their team, with available positions ranging from hourly Shift Leaders to salaried Assistant Managers. The company's commitment to maintaining food quality and operational excellence sets it apart in the competitive restaurant industry. It encourages friendly, responsible, and reliable candidates who can thrive in... Show More
Job Requirements
- Must be 18 years or older
- Regular and predictable attendance
- Guest service mentality
- Strong verbal communication and listening skills
- Maintains a calm tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Experience with business planning and direct responsibility for operational and financial results
- Ability to teach others financial impact of operational decisions
- Ability to use persuasion and negotiation to influence results
- Strong problem-solving skills
- Ability to remain composed and rational under pressure
- Willingness to ask for help and bring problems to supervisor's attention
- Tolerant of others' viewpoints
- Ability to adapt methods and make decisions guided by policies and procedures
- Interest in self improvement and ongoing learning
Job Qualifications
- Guest service mentality with a genuine desire to serve the customer
- Strong verbal communication and listening skills
- Maintains a calm tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Experience must include business planning with direct responsibility for operational and financial results
- Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability
- Ability to teach others to understand the financial impact of operational decisions and help to establish and implement performance measurements and procedures to reach goals
- Consultative and coaching approach tolerant of others' viewpoints
- Ability to use persuasion and negotiation and other communication principles to influence results
- Strong problem-solving skills desire to accept a leadership role and remain tactful while approaching conflict management
- Ability to remain composed and rational in adverse or confrontational situations
- Must be able to deal with complex factors adapt existing methods make and influence decisions guided by established policies and procedures
- Ongoing learner exhibits insatiable curiosity and an interest in self improvement
Job Duties
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest maintaining outstanding standards solid product knowledge and all other components of guest service
- Control shrinkage waste expenses and payroll
- Ensure appropriate cleanliness sanitation safety and staffing standards are maintained
- Review restaurant trends and recommend and initiate changes for maximizing goals and objectives
- Ensure compliance with all company policies and procedures through regular restaurant management and staff meetings walk-through and audits etc
- Open and/or close the restaurant
- Assemble and package orders according to the Wingstop standard
- Assist all other positions when necessary
- Receive inspect and sign/pay for deliveries in the GM's absence
- Place orders with vendors when necessary
- Maintain a current operations manual and follow all procedures
- Conduct a daily walk through and taste test of products at opening
- Make sure the time and temps are done every two hours
- Ensure that all products are fresh and prepared correctly
- Keep the flow of orders moving on time
- Keep the restaurant safe and clean for both the crewmember and the guest
- Handle guest issues in the GM's absence
- Assist in keeping kitchen clean throughout the shift
- Ensure that all crewmembers are health safety conscious at all times
- Promote the Wingstop brand and uphold the mandatory operating requirements
- Keep the Wingstop philosophy alive for crewmembers and guests
- Support the other brand partners in your network
- Enforce the Wingstop uniform and jewelry policy
- Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
- Any other responsibilities as assigned by General Manager
- Team focus
- Brings problems to the attention of the supervisor is willing to ask for help
- Identifies and introduces new ideas and solutions to create efficiency in the operation
- Represents the brand and department in a professional and polished manner at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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