Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $88,000.00 - $105,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee wellness programs
Professional development opportunities
Inclusive and diverse workplace
Job Description
LA28 is the organizing committee responsible for hosting the Summer Olympic and Paralympic Games in Los Angeles, California, in 2028. Marking a historic return of the Games to the United States after over three decades, LA28 embodies the spirit of innovation, inclusion, and excellence. It is notable that 2028 will be the first time Los Angeles hosts the Paralympic Games, highlighting a commitment to expanding awareness, understanding, and inclusion of people with disabilities. As a privately funded, independent non-profit entity governed by a board of directors, LA28 is dedicated to creating a world-class Games experience for athletes, fans, partners, the... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 5+ years of operational management experience in hospitality or residential services
- Experience managing guest services, retail spaces, coordinating third party vendors or contractors, multi-use or event spaces, fitness centers, guest feedback processes, staff onboarding and training, and safety or emergency response programs
- Experience managing operations for large-scale events in residential community environments
- Ability to develop floorplans or space layout designs
- Proficiency in Microsoft Office Suite
- Familiarity with service tracking and guest management systems
- Ability to work in Los Angeles office and conduct frequent site visits
- Ability to navigate large residential and operational zones including during Games-time
- Flexibility to work evenings, weekends, and holidays
- Strong organizational and project management skills
- Excellent interpersonal and communication skills
- Ability to manage multiple service areas and resolve issues in real time
- Commitment to inclusivity, accessibility, and sustainability
- Understanding of Games branding policies and Marketing Partner compliance
- Strong background in real-time issue resolution and service recovery
- Experience working with diverse cultural and religious communities
Job Qualifications
- Bachelor's degree or equivalent experience, preferably in Event Management, Hospitality, guest services, or a related field
- 5+ years of operational management experience of hospitality and/or residential services for large campuses or communities like all-inclusive resorts, cruise ships, university housing, and/or theme parks
- Operational management experience with guest services, retail spaces, coordinating third party vendors/contractors, multi-use/event spaces, fitness centers, guest feedback processes and systems, staff onboarding and training, and safety/emergency response programs
- Experience coordinating and managing operations for large-scale events within a residential community environment
- Participation in the development of floorplans and/or space layout designs
- Proficiency in Microsoft Office Suite and familiarity with service tracking and guest management systems
- Experience with Olympic/Paralympic Villages or similar multi-sport events preferred
- Experience coordinating faith-based services or cultural programming preferred
- Experience with service-level agreements (SLAs) and feedback systems preferred
- Experience managing Village Plaza-style activations or public-facing amenities preferred
Job Duties
- Lead the operational planning and Games-time delivery of guest-facing services within the Village Plaza, including guest pass operations and coordination with the Accreditation team for resident guest access
- Oversee the setup and operation of the Village Plaza including retail services, convenience store, merchandise shop, and other resident amenities
- Coordinate the planning and delivery of the Multi-Faith Center, ensuring inclusive and respectful multi-faith services in collaboration with local religious organizations
- Collaborate with external partners for the delivery of key resident and guest services such as mailing/post office and other commercial or support services, ensuring all operations meet Games standards for quality, accessibility, and sustainability
- Manage recreational and entertainment services including lounges, games rooms, cultural activations, and the Fitness Center to enhance the resident experience
- Collaborate with Marketing Partner Services to ensure all retail and service activations comply with contractual rights and Games branding policies
- Support the planning and readiness of training facilities and recreational sports areas within the Village
- Ensure seamless guest services operations with a focus on guest pass coordination and visitor experience within the Village Plaza
- Contribute to the transition planning from Olympic to Paralympic Village operations, ensuring continuity and accessibility of all services
- Develop and implement service-level standards and resident feedback mechanisms
- Monitor operational performance, identify risks, and implement mitigation strategies to ensure service excellence
- Support the recruitment, training, and leadership of a high-performing team of service area staff and volunteers
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