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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Hurricanes Holdings, LLC is a dynamic entertainment and sports management company that operates the Lenovo Center, a premier multi-purpose arena known for hosting NHL games, concerts, and various large-scale events. With a commitment to providing a safe, enjoyable, and inclusive environment for all guests, the organization employs a diverse and robust Security and Guest Experience Department comprised of approximately 450 part-time staff members. These staff members encompass a wide range of roles including security personnel, ushers, ticket takers, elevator operators, wheelchair brigade members, risk managers, local law enforcement officers (Raleigh Police), specialized K2K9 security solutions, fire watch teams, medical support... Show More
Job Requirements
- minimum BA/BS degree or equivalent experience
- 2-4 years in security or event management
- previous management experience
- customer service experience
- experience in sports, entertainment or hospitality
- strong communication skills
- emotional intelligence
- time management skills
- experience with large crowds
- organizational skills
- guest service skills
- ability to manage diverse personalities
- confidentiality handling
- proficiency with Microsoft Office
- experience with time and event management software
- knowledge of risk mitigation
- ability to pass background check
Job Qualifications
- BA/BS degree or equivalent experience preferred
- 2-4 years of security and/or event management experience required
- previous management experience strongly preferred
- customer service experience preferred
- experience in sports, entertainment or hospitality preferred
- strong verbal and written communication skills
- high emotional intelligence
- strong time management and prioritization skills
- experience working with large groups of guests
- highly organized and resourceful
- exceptional guest and client service skills
- ability to work with diverse personalities
- ability to handle confidential information
- proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- strong English communication skills
- experience with ABIMM and 24/7 Event Management Software preferred
- knowledge of risk mitigation practices
- ability to pass a criminal background check
Job Duties
- Schedule staff for events
- manage staffing deployments and update employee schedules
- manage the Risk Management Team and oversee incident investigations
- maintain pre-event safety checklists
- serve as a cultural ambassador for Security and Guest Experience staff
- champion rewards and service programs aligned with organizational standards
- assist with recruiting, hiring, and onboarding of staff
- document employee incidents and provide counseling
- assist with daily payroll operations
- foster a positive and inclusive team environment
- represent Hurricanes Holdings and Lenovo Center as NHL league contact
- maintain departmental equipment and uniform inventory
- serve as event lead on rotating basis
- manage large crowds during events
- monitor guest safety during ingress, events, and egress
- build relationships across organization and serve as departmental lead when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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