Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.75 - $26.75
Work Schedule
Standard Hours
Benefits
Cruise and travel privileges
health benefits
401(k) Plan
Employee stock purchase plan
training and professional development
Tuition Reimbursement
rewards and incentives
Job Description
Fairbanks Princess Riverside Lodge, located in the picturesque city of Fairbanks, Alaska, is a distinguished hospitality establishment known for its unwavering commitment to service excellence, performance, integrity, teamwork, consistency, and innovation. The lodge offers guests an inviting atmosphere combined with modern amenities, making it a favored destination for travelers seeking an exceptional Alaskan experience. Fairbanks Princess Riverside Lodge is part of the broader network of Holland America-Princess, a reputable brand recognized for delivering premium lodging and travel services across North America and beyond. Emphasizing a culture rooted in sustainability, compliance, environmental protection, and guest well-being, this lodge integrates community values... Show More
Job Requirements
- High school diploma or equivalent certification
- professional level knowledge in hospitality management equivalent to bachelor’s degree or demonstrated related work experience
- two years of progressively responsible positions in hotel front desk management
- demonstrated supervisory experience in a business environment
- must pass a pre-employment background check including credit check
- participate in the company’s sustainability program
- participate in safety culture to ensure a safe workplace and guest experience
- dedicated to delivering excellent customer service
- committed to diverse, equitable, and inclusive work environment
- eligible to work in the United States with no visa sponsorship
- ability to stand, walk, and work on feet for minimum of 8 hours per day
Job Qualifications
- High school diploma or equivalent certification
- professional level of knowledge in hospitality management equivalent to bachelor’s degree preferred
- demonstrated supervisory experience in hotel front desk management or related business environment
- proficiency in computer business applications including hotel reservation and accounting systems
- strong verbal and written communication skills
- ability to work independently and prioritize tasks
- commitment to excellent customer service
- knowledge of company products, policies and procedures
Job Duties
- Manages the guest service desk and luggage teams and activities, processes and services to meet customer satisfaction and sales goals
- coordinates hotel inter-department activities and operations to meet customer satisfaction goals and objectives
- establishes procedures and controls within established guidelines for monitoring, recording, and reporting on financial transactions
- applies knowledge of company products, policies and procedures and customer service
- monitors sales and promotional activities to maximize sales and meet sales goals and objectives
- monitors financial transactions
- prepares reports
- assists in the preparation of annual departmental budget
- performs "Manager on Duty" responsibilities
- participates in hotel and departmental interviewing, selection and training
- responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: