Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.75 - $26.75
Work Schedule
Standard Hours
Benefits
Cruise and travel privileges
health benefits
401(k) Plan
Employee stock purchase plan
training and professional development
Tuition Reimbursement
rewards and incentives
Job Description
Fairbanks Princess Riverside Lodge, located in the beautiful city of Fairbanks, Alaska, is a distinguished hospitality establishment known for its exceptional guest service and commitment to excellence. This lodge is a celebrated part of the Holland America-Princess family, a renowned leader in the hospitality and cruise industries, recognized for delivering memorable travel experiences and top-tier accommodations. The lodge operates in a scenic location, offering guests a perfect blend of comfort, natural beauty, and personalized services. The company takes pride in its core values such as service excellence, integrity, teamwork, consistency, and innovation, all of which are reflected in the daily... Show More
Job Requirements
- High school diploma or equivalent certification
- Professional level knowledge in hospitality management equivalent to Bachelor’s degree or demonstrated related work experience
- Two years of progressively responsible positions in hotel front desk management
- Demonstrated supervisory experience
- Must pass a pre-employment background check including credit check
- Participation in sustainability program
- Commitment to safety culture
- Dedicated to excellent customer service
- Commitment to diversity, equity and inclusion
- Eligibility to work in the United States
- Unable to sponsor employment visas at this time
Job Qualifications
- High School diploma or equivalent certification
- Professional level knowledge in hospitality management equivalent to a Bachelor’s degree or demonstrated directly related work experience
- Two years of progressively responsible hotel front desk management positions
- Demonstrated supervisory experience
- Proficiency in computer business applications and hotel reservation systems
- Strong verbal and written communication skills
- Ability to work independently and in a team environment
- Commitment to diversity, equity and inclusion
- Ability to maintain confidentiality
- Ability to comply with company policies, procedures and health and safety standards
Job Duties
- Manages the guest service desk and luggage teams and activities, processes and services to meet customer satisfaction and sales goals
- Coordinates hotel inter-department activities and operations to meet customer satisfaction goals and objectives
- Establishes procedures and controls within established guidelines for monitoring, recording, and reporting on financial transactions
- Applies knowledge of company products, policies and procedures and customer service
- Monitors sales and promotional activities to maximize sales and meet sales goals and objectives
- Monitors financial transactions
- prepares reports
- Assists in the preparation of annual departmental budget
- Performs "Manager on Duty" responsibilities
- Participates in hotel and departmental interviewing, selection and training
- Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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