Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Cruise and travel privileges
health benefits
401(k) Plan
Employee stock purchase plan
training and professional development
tuition and professional certification reimbursement
rewards and incentives
Job Description
Fairbanks Princess Riverside Lodge located in Fairbanks, AK, is part of the prestigious Holland America-Princess group, known for its commitment to service excellence, integrity, and innovation within the hospitality industry. This establishment provides guests with an immersive, comfortable, and high-quality lodging experience in the heart of Alaska, blending rustic charm with modern amenities. The lodge is dedicated to delivering exceptional guest services while maintaining a strong focus on environmental sustainability, community well-being, and cultural inclusivity. It serves as a prime destination for travelers seeking to explore the natural beauty of Fairbanks and its surroundings, offering seamless hospitality that reflects the... Show More
Job Requirements
- High school diploma or equivalent certification
- Professional knowledge in hospitality management equivalent to Bachelor’s degree or related work experience
- Two years of progressively responsible hotel front desk management positions
- Demonstrated supervisory experience in a business environment
- Must pass pre-employment background check including credit check
- Participation in sustainability and safety programs
- Dedication to excellent customer service
- Commitment to diverse, equitable and inclusive work environment
- Eligibility to work in the United States
- Ability to stand, walk, and work on feet for minimum of 8 hours per day
- Ability to support and comply with health and safety standards
Job Qualifications
- High school diploma or equivalent certification
- Professional knowledge in hospitality management equivalent to Bachelor’s degree
- Two years of progressive hotel front desk management experience
- Demonstrated supervisory experience
- Proficiency in computer business applications
- Working knowledge of accounting or hotel reservation systems
- Strong verbal and written communication skills
- Ability to prioritize and manage multiple tasks
- Ability to work independently
- Maintain confidentiality
- Ability to collaborate with multiple departments and adhere to company policies and safety standards
Job Duties
- Manage the guest service desk and luggage teams
- Coordinate hotel inter-department activities and operations
- Establish procedures and controls for financial transactions
- Apply knowledge of company products, policies and procedures
- Monitor sales and promotional activities
- Prepare financial reports
- Assist in annual departmental budget preparation
- Perform Manager on Duty responsibilities
- Participate in interviewing, selection and training
- Supervise, manage performance, administer salaries, and coach assigned personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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