You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $50,848.00 - $1.00
Work Schedule
Standard Hours
Weekend Shifts
Job Description
Goodwill Industries of the Valleys is a well-established nonprofit organization dedicated to empowering individuals, strengthening families, and inspiring communities through a range of programs and services that foster economic independence and enhance quality of life. Melrose Plaza, one of the organization's key facilities, functions as a vibrant community center offering resourceful programming, event spaces, and support services to diverse guests including visitors, community members, partners, and tenants. The facility is designed to be a welcoming space that supports the broader mission of Goodwill by providing opportunities for connection, development, and growth within a hospitable environment. The Manager of Guest Services... Show More
Job Requirements
- High school diploma or equivalent
- Demonstrated leadership or supervisory experience in customer service, hospitality, facilities, or related field
- Strong verbal and interpersonal communication skills, with a friendly and professional demeanor
- Demonstrated customer service experience with ability to prioritize and respond to guest needs effectively
- Proficient in Microsoft Office applications and basic office technology
- Familiarity with Melrose Plaza’s layout, programs, and services or ability to quickly acquire knowledge
- Capable of working independently or collaboratively in a team-oriented environment
- Reliable and punctual with strong sense of responsibility
- Flexible availability including the ability to work some evenings and weekends
- Maintains professional appearance and represents Melrose Plaza with a high standard of hospitality
- Must be able to successfully complete assigned Goodwill training within required timeframe
- Reliable transportation for commuting
- Valid driver’s license and proof of insurance for personal vehicle use on company business
- Acceptable motor vehicle record based on Goodwill guidelines
- Must provide a cell phone for work responsibilities
- Successfully complete state background investigation and drug screening
Job Qualifications
- Demonstrated leadership or supervisory experience in customer service, hospitality, facilities, or related field
- Strong verbal and interpersonal communication skills with friendly and professional demeanor
- Demonstrated customer service experience with ability to prioritize and respond to guest needs effectively
- Proficient in Microsoft Office applications and basic office technology
- Familiarity with Melrose Plaza’s layout, programs, and services or ability to quickly acquire knowledge
- Capable of working independently or collaboratively in a team-oriented environment
- Reliable and punctual with strong sense of responsibility
- Flexible availability including ability to work some evenings and weekends
- Maintains professional appearance and represents Melrose Plaza with high standard of hospitality
Job Duties
- Provide and oversee guest-facing services including greeting visitors, responding to inquiries, and ensuring a consistently positive first impression
- Ensure accurate, timely information is provided to guests regarding Melrose Plaza programs, events, services, and facility usage
- Conduct and oversee basic tours of Melrose Plaza highlighting key amenities, meeting spaces, and available resources
- Oversee visitor scheduling, coordination, and navigation within the facility to ensure efficient guest guidance
- Support and oversee event planning and logistics including space scheduling, setup, guest registration, nametag distribution, and on-site coordination
- Represent Melrose Plaza at community events and support outreach efforts as assigned
- Assist with planning and execution of events and wellness activities
- Maintain hospitality areas such as reception spaces, lounges, and waiting areas, ensuring cleanliness and event readiness
- Collect, review, and utilize visitor feedback for continuous improvement
- Track event attendance and maintain participant data in Salesforce
- Directly supervise Guest Services personnel including scheduling, training, coaching, performance management, and onboarding
- Conduct interviews, make hiring decisions, and assist with recruitment
- Provide administrative support for daily operations
- Submit and track facilities and IT help desk requests
- Collaborate with leadership and external partners to align guest services with organizational needs
- Participate in training sessions, meetings, and organization-wide events
- Adhere to all Goodwill policies and procedures
- Perform other duties as assigned to support Melrose Plaza operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All