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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flex Spending Account
Paid Time Off
Education Reimbursement
Job Description
Montana's Best Casinos is a well-established and highly respected gaming and hospitality company renowned for providing exceptional entertainment and leisure experiences across its various locations. As a prominent entity in Montana's casino industry, the organization prides itself on delivering welcoming environments where every guest is treated like family. The company emphasizes personalized service by remembering each guest by name and anticipating their needs to create memorable visits. Montana's Best Casinos operates multiple venues that combine the thrill of casino gaming with quality dining, lively bars, and comfortable lounges designed for socializing and relaxation. This strong community-focused approach has earned the... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality, casino, or customer service roles preferred
- ability to work 40 hours per week
- valid Montana driver’s license with acceptable driving record
- reliable means of communication such as phone or cell phone
- ability to handle administrative tasks including audits, payroll, inventory, and reporting
- physically capable of maintaining lounge cleanliness and handling merchandise
- ability to follow company policies and procedures consistently
- strong problem-solving skills and attention to detail
- willingness to work flexible hours including weekends and holidays if necessary
Job Qualifications
- high school diploma or equivalent
- strong leadership and management skills
- excellent customer service abilities
- experience in hospitality or casino operations preferred
- knowledge of liquor laws and casino regulations
- strong organizational and administrative skills
- ability to work effectively in a team environment
- ability to handle multiple tasks and prioritize effectively
- good communication and interpersonal skills
- basic accounting and bookkeeping knowledge
- ability to train and develop staff
Job Duties
- be responsible for customer service and supervisory decisions consistent with casino operations standards
- assist in planning, leadership, developing, organizing, and follow up in controllable expenses, sales increases, inside gross margin, proper security and control of corporate funds, shortage controls, promotional programs, and monitoring competitors
- set the proper example for co-workers in professionalism, attitude, and teamwork
- responsible for overall maintenance and cleanliness of lounge
- hire employees, discipline when necessary, succession planning for promoting employees, and controlling unnecessary turnover
- maintain a professional manner when dealing with customers, employees, vendors, and corporate staff
- know and/or perform duties of the floor runner, bartender, bookkeeper, and assistant manager
- grow location revenue by effective management including hiring, training, and maintaining staffing
- ensure security of the location and company assets
- troubleshoot, repair, and reset signs
- supervise, train, and orient employees
- redirect employees through career guidance, recognition, retraining, discipline, or termination recommendation
- manage attendance, cash logs, and scheduling
- prioritize, organize, delegate, and follow up on all tasks
- perform administrative tasks including audits, bookkeeping, payroll, ordering, invoicing, and report writing
- enter service forms and audit machines for accuracy
- prepare and complete liquor orders and stock liquor store
- submit paperwork to corporate office
- enforce company policies and delegate duties
- work 40 hours weekly and hold monthly team meetings
- manage merchandising and inventory
- monitor Real Rewards activity
- maintain accurate pricing for promotions
- coordinate casino promotions and staff participation
- provide customer service including handling complaints
- maintain and repair gaming and bar equipment
- maintain a valid Montana driver's license
- complete other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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