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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
The Lifestyle Concierge role is situated within a vibrant and dynamic community-focused establishment dedicated to enhancing the quality of life and social engagement of its members. This position is an integral part of a lifestyle department commonly found in upscale residential communities or resort amenity centers, where the emphasis is on creating a welcoming atmosphere and a rich array of programs that cater to the diverse interests and wellness needs of the members. The hiring establishment prides itself on providing exceptional member services, ranging from social, recreational, and wellness activities to travel and entertainment opportunities that foster community relations and... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or related field
- ability to work evenings, weekends, and some holidays
- ability to stand for extended periods
- ability to lift up to 50 pounds frequently
- basic computer skills including MS Office
- effective verbal communication skills
- strong organizational skills
- public speaking ability
- interpersonal and problem-solving skills
- flexibility in work schedule
- ability to conduct and participate in scheduled programs
- physical ability to perform moderate physical tasks including sitting, standing, bending, stooping, walking, kneeling, crouching, and climbing stairs
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality, customer service, or community program coordination
- strong organizational and verbal communication skills
- proficiency with MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel
- public speaking ability
- problem-solving skills
- ability to use point of sale and registration systems
- ability to work effectively as part of a team
- capable of handling conflict calmly and constructively
- demonstrate exceptional customer service
- able to maintain accurate records
- basic report writing skills
Job Duties
- Greeting members and guests and checking ID cards
- assisting with event set-ups and break-down
- responding promptly to communications and following through on commitments
- providing outstanding and professional service to members and guests
- answering questions about lifestyle programs and recommending events
- writing routine reports and correspondence
- speaking effectively before groups of customers and employees
- maintaining a safe and friendly environment for members and guests
- collaborating with the lifestyle department to create and promote member programs
- performing light housekeeping duties and inspecting grounds
- notifying management of areas needing attention
- responding appropriately to emergencies
- replenishing desk forms and preparing monthly reports
- establishing accurate records of attendance and managing staff schedules
- answering telephones and greeting prospective buyers
- maintaining event registration calendars
- performing administrative tasks
- assisting in preparation of promotional materials for lifestyle magazines
- communicating with members about new programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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