Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,500.00 - $65,800.00
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
LEGOLAND California Resort is a renowned family-oriented resort and theme park that offers a unique blend of entertainment, hospitality, and immersive experiences designed particularly for families with children. As part of the broader Merlin Entertainments group, LEGOLAND is committed to delivering exceptional guest services marked by creativity, safety, and quality. The resort continues to thrive by blending thrilling attractions with excellent hotel accommodations, making it a premier destination for tourists looking for both fun and comfort. The establishments at LEGOLAND not only focus on delivering an outstanding guest experience but also emphasize the importance of professional growth, employee satisfaction, and... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Minimum 2-4 years of experience in hotel front office operations
- 1-2 years in a supervisory or assistant management role
- Experience in themed or family-oriented resorts or attractions is a plus
- Strong leadership and team development skills
- Proficiency with property management systems, ideally Opera or similar
- Excellent communication, guest service, and problem-solving abilities
- Knowledge of safety, health, and security regulations in hospitality operations
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
- Equivalent combination of education and experience may be accepted in lieu of a degree
- Minimum 2-4 years of experience in hotel front office operations preferred
- 1-2 years in a supervisory or Assistant management role
- Experience in themed or family-oriented resorts or attractions is a plus
- Strong leadership and team development skills
- Proficiency with Property Management Systems (PMS), ideally Opera or similar
- Excellent communication, guest service, and problem-solving abilities
- Knowledge of safety, health, and security regulations in hospitality operations
Job Duties
- Monitor and review all activities in the Front Office areas to ensure there is adequate cover to reduce guest waiting times, maximize efficiency and friendly service, cleanliness, health and safety
- Manage all hotel outsourcing contracts
- Continually review guest waiting times and guest satisfaction
- Review service flow to ensure maximum efficiency and reduce time taken to manage guest interactions, speed of check in and check out
- Provide a balanced level of support and leadership to both the day and night teams in the hotel
- Empower relevant members of the team to make decisions to resolve guest issues and ensure positive outcomes
- Communicate with Housekeeping and Engineering on the status of all room statuses and discrepancies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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