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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $25.67 - $30.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Equal opportunity employer
Job Description
SRCH Medical Corporation is a prominent healthcare provider known for delivering comprehensive and compassionate medical services to diverse communities. As a well-established community health clinic, SRCH emphasizes patient-centered care, cultural sensitivity, and accessibility, making it a trusted destination for healthcare needs in the area. The organization fosters a professional yet supportive work environment that encourages growth, teamwork, and excellence in patient service.
This job opening is for the Lead Receptionist position at SRCH, an essential role that elevates the standard of customer service by providing peer leadership within the receptionist teams. This is a vital organizational role designed t... Show More
This job opening is for the Lead Receptionist position at SRCH, an essential role that elevates the standard of customer service by providing peer leadership within the receptionist teams. This is a vital organizational role designed t... Show More
Job Requirements
- High school diploma or equivalent
- minimum 6 months as a Level II employee (internal candidates) or minimum 12 months as a Receptionist at SRCH (for departments without Level II positions)
- minimum 2 years experience in the medical field preferred for external candidates
- fluency in English and Spanish
- proficiency with receptionist competency tasks
- knowledge of compliance with clinic procedures and HIPAA
- strong interpersonal and organizational skills
- ability to manage multiple tasks and meet deadlines
- ability to work independently and in teams
- good judgment and problem solving skills
- physical ability to perform office tasks including lifting up to 20 pounds
- ability to communicate effectively in person and via telephone
Job Qualifications
- High school diploma or equivalent
- demonstrated excellence in receptionist duties
- fluency in English and Spanish
- proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
- strong interpersonal skills
- strong organizational skills with ability to prioritize and manage multiple tasks
- strong written and verbal communication skills
- ability to work independently and as part of a team
- knowledgeable with back office flow and health education background
- knowledgeable with Pediatric and Teen community resources
- good judgment, problem solving and decision-making skills
- demonstrates knowledge of compliance issues within the community clinic environment
- maintains confidentiality of patients by complying with HIPAA policies
Job Duties
- Assist with training of new staff
- monitor patient flow at front desk and on the phones
- monitor phone systems and greetings
- maintain contact with back office to facilitate keeping patients informed of provider delays
- create staff schedules and coverage
- coordinate 15 minute breaks during clinics
- track patient visits and no-shows
- be available during clinic hours to answer questions about clinic flow and to solve problems during absence of supervisor
- organize and maintain current procedure and protocols information where it is accessible to staff
- assist with review and development of procedures and protocols and the role of the receptionist as part of the patient care team
- input provider/resource schedules in EMR
- serve as a Superuser for eCW in areas of reception as trained
- maintain conference room schedules and support IT set up in conference rooms as trained
- open schedules and put blocks in schedules
- manage expanded front office duties such as ordering office supplies, managing petty cash, providing support for billing clean up and reminders
- participate in aligning support for Behavioral Health referral and schedules within Site protocols
- participate in data validation teams in access and experience areas
- distribute required data field lists to appropriate MR staff for correcting/updating
- participate in SRCH committees
- participate in ongoing training
- perform additional duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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