Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.67 - $30.62
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Disability insurance
Job Description
SRCH is a leading community health center committed to providing high-quality medical services to diverse populations. Known for its compassionate care and comprehensive healthcare programs, SRCH serves as a vital resource for patients in the local community, focusing on accessibility and patient-centered care. The organization prides itself on fostering a supportive work environment that promotes teamwork, professional development, and cultural competency. SRCH embraces diversity and ensures equal employment opportunities for all qualified individuals without discrimination. The center is well-equipped with modern technology and dedicated to continuous improvement through innovation and collaboration. SRCH values its employees, offering a dynamic workplace where... Show More
Job Requirements
- High school diploma or equivalent
- minimum 6 months as a Level II employee or minimum 12 months as a Receptionist at SRCH for departments without Level II positions (for internal candidates)
- minimum 2 years of experience in the medical field, preferably as a Medical Receptionist (for external candidates)
- fluency in English and Spanish (speak, read and write)
- demonstrates proficiency with all tasks on the most current Lead Receptionist competency list
- demonstrates knowledge of compliance issues within the community clinic environment
- demonstrated ability to maintain patient confidentiality in compliance with HIPAA
- strong interpersonal skills
- proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
- strong organizational skills
- strong written and verbal communication skills
- ability to work independently and as part of a team
- knowledge of back office flow and health education background
- knowledge of Pediatric and Teen resources in the community
- good judgment and problem solving skills
Job Qualifications
- High school diploma or equivalent
- demonstrated excellence in all areas of the Receptionist position
- fluency in English and Spanish (speak, read and write)
- proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
- strong interpersonal skills
- strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
- strong written and verbal communication skills
- ability to work independently and as part of a team
- knowledgeable with back office flow and health education background
- knowledgeable with Pediatric and Teen resources in the community
- good judgment, problem solving and decision-making skills
- demonstrates knowledge of compliance issues within the community clinic environment
- demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures
- maintains confidentiality of patients at all times by complying with HIPAA policies
Job Duties
- Assist with training of new staff
- monitor patient flow at front desk and on the phones to be aware of current demand
- monitor phone systems and greetings
- maintain contact with back office to facilitate keeping patients informed of provider delays
- create staff schedules and coverage
- coordinate 15 minute breaks during clinics
- track patient visits and no-shows
- be available during clinic hours to answer questions about clinic flow and to solve problems during absence of supervisor
- organize and maintain current procedure and protocols information where it is accessible to staff
- assist with review and development of Procedures and Protocols and the role of the Receptionist as part of the patient care team
- input provider/resource schedules in EMR
- serve as a Superuser for eCW in areas of Reception
- maintain conference room schedule(s)
- support IT set up in conference rooms
- open schedules
- put blocks in schedules
- manage office supplies ordering
- manage petty cash
- provide support for billing clean up and reminders
- participate in aligning support for Behavioral Health referral and schedules within Site protocols
- participate in data validation teams in access and experience areas
- distribute required data field lists to appropriate MR staff for correcting/updating
- participate in SRCH committees
- participate in ongoing training
- perform additional duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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