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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Standard Hours
Day Shifts
Benefits
annual bonuses
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Profit-sharing
Vacation and Sick Leave
Paid Time Off
Job Description
ThermAll Heating & Cooling, Inc. is a well-established HVAC company based in Yakima, Washington, serving both Yakima and Kittitas Counties since 1988. With more than three decades of experience, ThermAll Heating & Cooling, Inc. has built a solid reputation for delivering top-quality residential indoor comfort solutions. The company specializes in a wide range of services including furnace repair, UV air sanitizer installation, duct sealing, and much more. The team at ThermAll prides itself on their punctuality, efficiency, and commitment to customer satisfaction, offering complete satisfaction guarantees on all work performed.
As an established company, ThermAll Heating & Cooling, ... Show More
As an established company, ThermAll Heating & Cooling, ... Show More
Job Requirements
- high school diploma or equivalent
- at least one year of CSR experience
- experience using ServiceTitan preferred
- ability to multitask and manage multiple phone lines
- excellent verbal and written communication skills
- successful background check and pre-employment drug screening
Job Qualifications
- minimum one year of customer service representative experience
- experience with ServiceTitan software preferred
- excellent multitasking and communication skills
- ability to handle a fast-paced work environment
- strong organizational abilities
- customer-focused attitude
Job Duties
- answer incoming calls promptly and professionally
- schedule service appointments accurately
- dispatch technicians efficiently to service locations
- manage call logs and update schedules
- maintain clear communication with customers and technicians
- ensure customer satisfaction by providing timely and accurate information
- assist with administrative tasks related to customer service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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