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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard by Marriott DeLand Historic Downtown is a prominent hotel that operates under MCR, the third-largest hotel owner-operator in the United States. MCR, established in 2006, manages an extensive portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels spread across 37 states and 106 cities. With headquarters located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR employs more than 7,000 team members nationwide and operates hotels under nine Marriott brands, eight Hilton brands, along with various independent hotels. Recognized for innovation and excellence, MCR has earned several prestigious awards including Fast Company's 10 Most Innovative Travel Companies... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive can-do attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying and resolving concerns and issues
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends and holidays based upon hotel demands
- Must arrive and clock in on time for every shift and clock out at scheduled ending time unless otherwise directed
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service or consumer-facing franchise preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines
- Effective listening and conflict resolution skills
- Clear communication skills
- Desire to serve guests
- Must be 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer incoming calls with friendly service
- Keep all areas clean and well-organized including guest hallways and service areas
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests with a smile while cleaning
- Complete operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear clean approved uniform, be well-groomed and wear nametag at all times
- Communicate clearly, honestly and professionally with team members
- Show a can-do attitude beyond traditional role
- Work collaboratively to create a welcoming environment
- Store and retrieve luggage or packages for guests as needed
- Manage trash collection from all hotel areas including exterior and parking lot
- Monitor public space furniture and report issues
- Restock guest floor linen closets and amenities
- Maintain housekeeping cart
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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