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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, known for its extensive portfolio and commitment to excellence in hospitality. Founded in 2006, MCR has its headquarters spread across major cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts a $5.0 billion portfolio, managing 148 premium-branded hotels with more than 22,000 guestrooms located in 37 states and 106 cities. By operating hotels under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels, MCR has solidified its reputation as a leader in the hospitality industry. The company is recognized for its innovation, having been... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to follow established guidelines and procedures
- Ability to work well under pace and pressure
- Effective communication and conflict resolution skills
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift
- Clock in and out for breaks as scheduled
- Provide sufficient notice when calling out for a scheduled shift
- Ability to perform physical tasks including standing for several hours, lifting up to 25 pounds, bending, stooping, and moving throughout the hotel
- Able to operate computers, office machinery and use telephones effectively
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Supervisory experience preferred
- Positive can-do attitude and willingness to learn
- Strong communication skills
- Ability to handle stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Desire to serve guests and provide excellent hospitality
- Knowledge of hotel facilities and amenities
- Ability to work varied schedules including nights, weekends, and holidays
Job Duties
- Greet guests happily and use their names whenever possible
- Handle challenging guest situations with hospitality and urgency
- Maintain cleanliness of guest rooms, public spaces, and work areas
- Manage housekeeping team and conduct daily stand-up meetings
- Inspect rooms and public areas to ensure quality and cleanliness
- Manage guest request logs and VIP guest needs
- Maintain supply inventory and order housekeeping supplies
- Conduct deep cleaning activities in coordination with maintenance
- Monitor chemical safety compliance according to OSHA standards
- Maintain lost and found procedures and key control system
- Submit and follow up on maintenance work orders
- Complete operational checklists and shift handover reports accurately and timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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