Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Courtyard by Marriott Corpus Christi is part of the renowned Marriott International hotel chain, which is globally recognized for its commitment to providing exceptional hospitality and quality services. This particular property is dedicated to delivering clean, friendly, well-organized, and safe accommodations to guests, embodying Marriott's core values and standards. The hotel is a modern, inviting space that caters to both business and leisure travelers, offering a range of amenities designed for comfort and convenience. Courtyard by Marriott Corpus Christi maintains a strong reputation for exceptional guest satisfaction, cleanliness, and quality service, all of which contribute to its status as a... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, or consumer-facing franchise preferred
- Must have a positive and willing attitude to learn
- Ability to follow guidelines and procedures
- Ability to work well under high-pressure situations
- Effective listening and conflict resolution skills
- Clear communication skills
- Desire to provide hospitality and guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality with clock-in and clock-out times
- Ability to physical perform tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as needed
- Commitment to following job-related instructions and performing other duties as assigned
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective at listening, understanding, clarifying, and resolving concerns
- Clear communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for shifts
- Ability to clock in and out during designated breaks
- Provide sufficient notice when calling out for a scheduled shift
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service using approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests by name with a smile while cleaning
- Complete all operational checklists accurately and on time every shift
- Ensure handover reports are accurate and timely
- Wear a clean, approved uniform and remain well-groomed while smiling
- Communicate clearly, honestly, and professionally with team members
- Show willingness to stretch beyond traditional role requirements
- Clean and restock assigned guest rooms thoroughly per shift
- Perform cleaning in storage rooms, public spaces, guest laundry, and deep cleaning as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
You may be also interested in: