Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites by Hilton Yuma is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio comprising 148 premium-branded hotels with more than 22,000 guestrooms in 37 states and 106 cities. With offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates under nine Marriott brands, eight Hilton brands, and several independent hotels. MCR is recognized for its innovation and excellence in the hospitality industry, having received accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, a three-time recipient of... Show More
Job Requirements
- Must be 18 years of age or older
- ability to understand and follow established guidelines and procedures
- ability to work well in stressful, high-pressure situations
- effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- willingness to work a varied schedule including evenings, nights, weekends, and holidays
- punctuality in clocking in and out for shifts and breaks
- provide sufficient notice when calling out for shifts
- physical ability to perform tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motion of wrists and hands, and lifting housekeeping items
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- effective listening and conflict resolution skills
- clear communication skills
- desire to serve all guests
- knowledge of hospitality and guest service principles
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure a welcoming experience
- contribute to great guest satisfaction scores through teamwork
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support all groups and events at the hotel
- answer all incoming calls with friendly service using the approved greeting
- keep all front and back of house areas clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet every guest happily by name while cleaning
- complete all operational checklists accurately and on designated times every shift
- prepare accurate and timely shift handover reports
- wear a clean, approved uniform and be well-groomed at all times
- communicate clearly, honestly, and professionally with team members
- demonstrate willingness to exceed traditional role duties
- work collaboratively to foster a welcoming environment for guests and positive workplace
- complete pre-cleaning duties including stocking supplies, attending meetings, and assisting with laundry
- thoroughly clean and restock assigned guest rooms per shift
- perform additional cleaning projects as assigned by supervisor
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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