Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Chicago/Waukegan is part of the MCR Hospitality family, a leading hotel owner-operator in the United States. MCR, established in 2006, manages a vast portfolio of 148 premium-branded hotels across 37 states and 106 cities, including major brands such as Marriott and Hilton. Recognized for innovation and excellence, MCR has earned prestigious awards like Fast Company's Most Innovative Travel Companies of 2020 and the Marriott Partnership Circle Award. The Hampton Inn & Suites brand is known for providing clean, comfortable, and welcoming accommodations to guests, combining quality hospitality with strong operational standards.
As an integral... Show More
As an integral... Show More
Job Requirements
- Must be 18 years of age or older
- experience in hospitality or related field preferred
- positive and willing to learn attitude
- ability to handle high-pressure situations
- able to follow established guidelines and procedures
- effective at listening, understanding, clarifying, and resolving concerns
- clear communication skills
- desire to provide excellent guest service
- willing to work varied schedules including evenings, nights, weekends, and holidays
- must arrive and clock in on time and clock out at scheduled shift ending time
- must clock in and out for breaks at designated times
- must provide sufficient notice when calling out
- physically able to perform duties involving stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- positive can-do attitude
- ability to follow established guidelines and procedures
- effective listening and conflict resolution skills
- clear communication abilities
- desire to serve all guests
- age 18 years or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctuality in clocking in and out
- ability to take designated breaks on schedule
- reliability in providing sufficient notice for call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names to ensure they feel welcomed
- contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support and be aware of all hotel events
- answer incoming calls with friendly service using the approved greeting
- keep all work areas sparkling clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests by name with a smile while cleaning
- complete all operational checklists accurately each shift
- provide accurate and timely shift handover reports
- wear clean, approved uniform and maintain grooming standards
- communicate clearly, honestly, and professionally with team members
- stretch beyond traditional roles to meet business needs
- collaborate with all team members to foster a welcoming environment
- complete pre-cleaning duties including stocking supplies and attending meetings
- thoroughly clean and restock assigned guest rooms per shift
- participate in additional cleaning projects in storage, public, and laundry areas as assigned
Job Qualifications
Experience
Entry Level (1-2 years)