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Hotel Service Desk Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Hilton is a globally recognized leader in the hospitality industry, with a legacy dating back to its founding in 1919. Over the past century, Hilton has set the standard for excellence in lodging, seamlessly blending luxury, comfort, and affordability. The company's diverse portfolio includes full-service hotels and resorts, extended-stay suites, and mid-range hotels, catering to a broad spectrum of travelers from business guests to leisure vacationers. Hilton's commitment to innovation, quality, and outstanding service has propelled it to the forefront of the hospitality sector, making it a trusted name worldwide. Its dedication to its Vision, Mission, and core Values ensures... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 2 years experience in hospitality or customer service
  • Proven leadership abilities
  • Excellent interpersonal and communication skills
  • Flexibility to work various shifts including evenings, weekends and holidays
  • Ability to resolve conflicts professionally
  • Basic computer proficiency

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hotel front desk or customer service roles
  • Strong leadership and communication skills
  • Ability to handle guest complaints effectively
  • Experience in staff training and scheduling
  • Proficiency with hotel management software is a plus
  • Ability to adapt quickly to dynamic work environments

Job Duties

  • Controls the front desk operations
  • Supplies customer service, advice, and leadership to guarantee a consistent guest experience
  • Distributes assignments and gives precise directions to team members on their roles
  • Watches lobby traffic to make staffing changes as needed
  • Resolves customer complaints
  • Coordinates, oversees, plans, and helps with the assessment of the workforce

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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