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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Hilton, established in 1919, is a globally recognized leader in the hospitality industry, known for its commitment to innovation, quality, and exceptional guest experiences. Over nearly a century, Hilton has built a reputable portfolio that includes luxurious full-service hotels and resorts, extended-stay suites, and mid-range hotels, serving business and leisure travelers worldwide. The company’s success is deeply rooted in its foundational values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency, which guide every team member's actions and decisions. Hilton’s dedication to maintaining high standards and a consistent guest experience has solidified its position as a beacon of... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in frontline hotel roles
- Ability to work flexible hours, including evenings and weekends
- Strong organizational skills
- Attention to detail
- Customer-focused mindset
- Proficiency with hotel management software
Job Qualifications
- Experience in hospitality or customer service roles
- Proven leadership or supervisory experience
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks under pressure
- Strong problem-solving skills
- Knowledge of front desk operations and hotel management systems
- Adaptability in a fast-paced environment
Job Duties
- Oversees front desk operations
- Provides guest service, guidance and leadership to ensure consistent customer service is provided
- Assigns and instructs team members in details of work
- Monitors lobby traffic to make staffing adjustments accordingly
- Resolves customer complaints
- Trains, supervises, schedules and assists in evaluating staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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