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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Hilton is a globally renowned leader in the hospitality industry with a rich history dating back to 1919. Over nearly a century, Hilton has established itself as an iconic brand known for innovation, quality, and unparalleled guest service. The company offers a wide array of lodging options, including luxurious full-service hotels and resorts, extended-stay suites, and mid-range hotels, catering to both business and leisure travelers. Hilton's commitment to excellence is underpinned by its core values—Hospitality, Integrity, Leadership, Teamwork, Ownership, and a strong sense of urgency—that guide every team member's actions and decisions. This approach has enabled Hilton to maintain its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in front desk or supervisory role in the hospitality industry
- Excellent communication skills
- Strong leadership abilities
- Ability to work flexible hours
- Problem-solving skills
- Adaptability in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles
- Strong leadership and communication skills
- Ability to manage and motivate a team
- Conflict resolution skills
- Basic computer literacy
- Familiarity with hotel management software preferred
Job Duties
- Oversees front desk operations
- Provides guest service, guidance and leadership to ensure consistent customer service
- Assigns and instructs team members in details of work
- Monitors lobby traffic to make staffing adjustments accordingly
- Resolves customer complaints
- Trains, supervises, schedules and assists in evaluating staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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