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Hotel Service Desk Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

Hilton is an internationally recognized leader in the hospitality industry with a storied history dating back to 1919. Known for its high standards in hotel management, Hilton operates a diverse portfolio of lodging options including luxurious full-service hotels and resorts, extended-stay suites, and mid-range hotels, catering to both business and leisure travelers. The company has garnered a reputation for exceptional service, top-notch accommodations, and a steadfast commitment to delivering memorable guest experiences worldwide. Hilton's continued success stems from its firm dedication to its Vision, Mission, and Values, which emphasize hospitality, integrity, leadership, teamwork, ownership, and a timely response to the... Show More

Job Requirements

  • High school diploma or equivalent
  • proven experience in front desk or hospitality roles
  • strong interpersonal and communication skills
  • ability to lead and manage a team
  • problem-solving aptitude
  • flexibility to work various shifts including nights, weekends, and holidays
  • proficiency with hotel management software
  • adaptability to changing environments

Job Qualifications

  • Proven experience in hospitality or hotel front desk supervision
  • strong leadership and team management skills
  • excellent customer service and communication abilities
  • problem-solving and conflict resolution skills
  • ability to work in a fast-paced environment
  • familiarity with hotel management software
  • high school diploma or equivalent, further education in hospitality preferred

Job Duties

  • Controls the front desk operations
  • supplies customer service, advice, and leadership to guarantee a consistent guest experience
  • distributes assignments and gives precise directions to team members on their roles
  • watches lobby traffic to make staffing changes as needed
  • resolves customer complaints
  • coordinates, oversees, plans, and helps with the assessment of the workforce

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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