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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $120,000.00
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Bay Club Renaissance Hotel is a distinguished full-service hotel known for its exceptional catering and events offerings. Situated within the prestigious Bay Club Company portfolio, this hotel combines upscale lifestyle amenities with outstanding guest service to create memorable experiences. As part of a larger hospitality organization, the Bay Club Renaissance Hotel emphasizes a culture of respect, responsibility, teamwork, and community engagement, all encapsulated within its Code of Culture. By fostering an environment that values openness, curiosity, humility, and ownership, the hotel aligns its operations with both member satisfaction and business excellence.
The Hotel Senior Sales Manager plays a pivota... Show More
The Hotel Senior Sales Manager plays a pivota... Show More
Job Requirements
- Minimum three years experience in hotel sales
- experience with branded or upscale full-service hotel preferred
- ability to analyze and interpret complex information
- exceptional guest service commitment
- strong communication skills
- effective leadership ability
- proficiency in relevant computer software including MS Office
- CPR/AED certification preferred
- knowledge of applicable laws and company policies
- flexibility to work day, evening, weekend and holiday shifts
- ability to manage multiple priorities and tasks
- physical ability to perform job duties including occasional bending, twisting and standing
- capability to travel independently to property locations as needed
Job Qualifications
- At least 3 years experience in hotel sales
- experience with a branded hotel or upscale/lifestyle full-service property is preferred
- demonstrated ability to achieve results and motivate a team toward common goals
- commitment to exceptional guest service
- strong communication and listening skills
- excellent speaking, reading and writing skills
- excellent leadership skills with a hands-on, lead-by-example work style
- ability to study, analyze and interpret complex activities or information to improve practices or develop new approaches
- CPR/AED certification preferred
- knowledge of company policies, federal, state and local laws, government regulations and agency rules
- knowledge of principles and procedures for hiring, motivating and developing staff
- basic knowledge of financial and accounting principles including budgeting, banking and financial reporting
- basic knowledge of sales and marketing principles, strategies and sales techniques
- ability to anticipate problems and apply deductive reasoning
- proficiency in written and oral communication
- ability to use MS Office and club management software
Job Duties
- Proactively generate new business and increase revenue by achieving monthly KPIs
- assist with the execution of banquets and events where needed
- maintain and nurture relationships with clients, vendors and other related businesses
- establish quarterly and annual business plans each fiscal year
- set monthly goals that coincide with forecasting and prior year performance
- provide weekly business and revenue reports to SVP of Revenue and Hotel GM
- support Bay Club initiatives where needed
- identify new business leads by examining local market trends and competition activities
- establish and grow market share by developing and maintaining relationships with major groups and catering clients
- partner with Bay Club Marketing Department to establish goals and execution of hotel marketing
- ensure collection of payment from events and group business timely
- ensure systems such as CI/TY, Marriott Event Management are up to date and accurate
- develop relationships within community to strengthen and expand customer base for sales opportunities
- create and develop Banquet Event Orders (BEOs) when required
- work together with Marriott and internal revenue team to coordinate rate strategies, packages and promotions for both transients and groups
- build and strengthen relationships with existing and new customers to enable future bookings
- analyze information and evaluate results to solve problems
- inform and update executives, peers and subordinates on relevant information
- function in place of the Hotel Sales and Catering team coordinator in his/her absence
- communicate critical information from pre- and post-convention meetings to Front Office staff
- participate in department meetings
- work with Club and Hotel departments to order supplies, process invoices and implement schedules
- hire, train, supervise, develop and terminate employment of those supervised
- perform timely performance evaluations on supervised associates
- compile reports regarding performance of associates
- implement laws, regulations and policies regarding employment practices and safety rules
- monitor uniform adherence of all staff
- conduct daily property walk-throughs to ensure cleanliness, organization and safety
- support hotel supply inventory through monthly audits and loss control measures
- develop and implement member-focused operational standards
- act as Club and/or regional Manager on Duty as required
- support day-to-day operations safely and efficiently with visible management presence
- manage financial performance of Hotel Sales through revenue targets, expense management, planning and forecasting
- prepare and implement action plans to meet or exceed monthly financial goals
- interact professionally and effectively with senior management, managers, associates, vendors, members and guests
- promote harmonious relations among members, staff, vendors and community
- communicate timely and follow up as appropriate
- actively participate in required events, programs, meetings and training
- ensure TBCC mission and club brand is upheld in all aspects of operations
- represent the club professionally through image, dress, communication and follow through
- promote company's safety goals and ensure safe working environment
- interpret and ensure compliance with company policies and procedures
- support improvement and positive change by participating on corporate committees
- make professional development a consistent priority
- work flexible schedules including day, evening, weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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