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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
San Manuel is a prominent enterprise known for its commitment to excellence and exceptional service standards, operating within the hospitality and gaming industries. Renowned as one of the largest private employers in the Inland Empire, San Manuel actively fosters an environment that supports the growth, development, and well-being of its employees. With state-of-the-art facilities that cater to a wide range of guest needs including casino gaming, fine dining, luxury accommodations, and special events, San Manuel's operations are designed to deliver a world-class experience to patrons. The enterprise places a strong emphasis on adhering to rigorous health, safety, and service guidelines,... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in a customer service role
- Minimum one year hotel room sales experience preferred
- Excellent telephone etiquette and communication skills
- Schedule flexibility including evenings, weekends, holidays and overtime
- Ability to identify and prioritize issues
- Excellent organizational skills
- Strong interpersonal skills
- Friendly and outgoing demeanor
- Ability to multi-task
- Bilingual in a foreign language preferred
- May be required to obtain and maintain a gaming license
- No driving responsibilities
Job Qualifications
- High school diploma or GED
- Minimum two years' experience in a customer service role
- Minimum one year hotel room sales experience preferred
- Excellent telephone etiquette and verbal and written communication skills
- Ability to identify and prioritize issues
- Excellent organizational skills
- Strong interpersonal skills
- Friendly and outgoing demeanor
- Ability to multi-task
- Bilingual in a foreign language preferred
Job Duties
- Provide the highest level of service to guests during all interactions
- Take reservations using proper hotel verbiage while meeting Forbes Travel Guidelines
- Answer phone with courteous and gracious manners and provide personalized service
- Describe room physical elements and offer guests choices to satisfy their needs
- Accommodate arriving and in-house guest requests to ensure high satisfaction
- Input and organize reservation information, including internet, travel agency requests, and internal communications
- Work with Casino VIP Services to meet player needs
- Assist with concierge services, guest itineraries and intradepartmental communication
- Assess guest requests and offer tailored suggestions and recommendations
- Maintain accurate logs of special requests and ensure blocking in PMS and front desk systems
- Prepare group guest lists prior to arrival
- Control and block rooms including pre-blocks for special groups
- Ensure all reservations transferred to PMS or front office system are accurate
- Maintain strong understanding of hotel selling strategy and stay current on room inventory status
- Use upselling and yield management techniques to maximize transient room revenue
- Upsell rooms, services, and treatments following enterprise procedures
- Be knowledgeable about hotel operations and amenities such as restaurants, spa, pool, casino promotions, event center, and special events
- Perform other duties as assigned to support efficient department operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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