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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $36,000.00 - $42,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
Paid Time Off
associate discounts
Health Insurance
Incentive programs
Training and Development
Job Description
Sandpiper Hospitality (SH) is a leading company in the extended stay market, known for its rapid growth and commitment to operational excellence. As a company that thrives on innovation and outstanding guest experiences, Sandpiper Hospitality values a culture built around core values such as "Play To Win" and "We Grow By Giving." With a portfolio of properties designed to meet the needs of long-term travelers, Sandpiper Hospitality emphasizes a professional and engaging environment where employees can grow and thrive. The company prides itself on its comprehensive approach to hospitality, combining strong brand standards with a focus on community and customer... Show More
Job Requirements
- Mandatory requirement to live on site
- Exceptional leadership, communication, analytical, and problem-solving skills
- Compliance with Sandpiper's Fraternization Policy
- Availability to cover overnight on-call shifts and weekend operations Wednesday through Sunday
- Ability to manage budgets and maintain hotel standards during GM's absence
- Experience in hospitality team management
- Ability to handle guest relations and security needs
- Proficiency in monitoring social media and resolving guest complaints promptly
Job Qualifications
- Proven experience in a management role in the hospitality industry with significant supervisory and personnel management responsibilities
- Experience managing operations within major hotel brands such as Choice, IHG, Marriott
- Experience with budgeting, financial management, or project management
- Exceptional leadership, communication, analytical, and problem-solving skills
Job Duties
- Manage and have direct responsibility for the Front Desk team including hiring, discipline, terminations, schedule-writing, training, mentoring, and annual personnel performance appraisals
- Customarily and regularly direct the work of all front desk, housekeeping, and maintenance employees during weekend shifts and other times when the GM is not present
- Assist the GM in monitoring cash management and in-house balances, contribute to budgetary control measures including labor, expense, and inventory
- Review and approve property payroll for all direct reports
- Ensure the highest standards of customer service, routinely meet with guests to solicit feedback, monitor social media, and ensure prompt resolution of issues
- Ensure the security needs of guests, staff, and property
- Ensure compliance with Sandpiper and brand standards for front desk operations, overnight on-call shifts, and property procedures
- Provide necessary relief or back-up duties to ensure optimum operation
- Aid and contribute to sales prospecting efforts to maximize hotel revenues and profits
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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