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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation is a prominent hospitality company renowned for its exceptional service standards and diverse portfolio of hotels and restaurants across multiple locations. With a commitment to excellence, Kinseth Hotel Corporation strives to provide comfortable accommodations and memorable guest experiences. The company values its employees and offers a supportive workplace environment where staff can develop their skills and grow their careers in the hospitality industry. Emphasizing both guest satisfaction and employee welfare, Kinseth Hotel Corporation fosters a culture of professionalism, teamwork, and community engagement.
We are currently seeking a dedicated Front Desk Agent to join our team.... Show More
We are currently seeking a dedicated Front Desk Agent to join our team.... Show More
Job Requirements
- Must have a high school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to perform night audit procedures accurately
- Must be able to stand for extended periods
- Ability to lift and/or move up to 50 pounds
- Good communication skills
- Must be able to work overnight shifts and stay alert
- Willingness to adhere to company policies and dress code
- Ability to handle guest inquiries and complaints politely and efficiently
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Knowledge of hotel reservation and management software is a plus
- Ability to manage multiple tasks efficiently
- Good problem-solving skills
- Ability to work overnight shifts and weekends
- Professional appearance and demeanor
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner
- Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
- Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day
- Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
- Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Date stamps, sorts, and racks incoming mail, faxes and messages
- Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- Answers inquiries pertaining to hotel services
- registration of guests
- and local attractions and provides travel directions
- Accurately checks out guests and communicates departures with housekeeping staff
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- Makes, confirms and cancels reservations via telephone, computer and in writing
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- Posts charges such as hotel room, food, liquor, or telephone to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- Maintains the cleanliness and organization of the hotel lobby and front desk area
- Washes, folds and properly stores laundry (depending on business unit)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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