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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Fairfield Inn & Suites Bentonville Rogers is part of MCR, the third-largest hotel owner-operator in the United States, known for managing a substantial portfolio of premium-branded hotels across the country. Established in 2006, MCR operates 148 hotels with more than 22,000 guestrooms situated in 37 states and 106 cities. MCR’s footprint spans nine Marriott brands, eight Hilton brands, as well as several unflagged independent hotels, making it a prominent player in the hospitality industry. The company is recognized for its excellence and innovation, earning accolades such as Fast Company’s 10 Most Innovative Travel Companies of 2020 and multiple awards from... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-do attitude
- Ability to follow guidelines
- Handle pace and pressure
- Listening, conflict resolution
- Communication skills
- Hospitality and guest service
- Age requirement of 18 years or older
- Schedule flexibility including evenings, nights, weekends, holidays
- Clock-in/out punctuality
- Adherence to scheduled breaks
- Provide sufficient notice for call outs
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve and provide excellent guest hospitality
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive and clock in/out on time
- Ability to take scheduled breaks appropriately
- Adequate physical stamina to perform essential job functions
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using approved greeting
- Keep all workspaces spotless and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests with hospitality even while cleaning
- Complete all operational checklists accurately and on designated times
- Provide accurate and timely shift handover reports
- Wear clean, approved uniform with nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willing and positive attitude beyond traditional role
- Collaborate to create welcoming environment and positive workplace
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Perform additional cleaning projects as assigned by supervisor in storage, public areas, and laundry
- Maintain physical demands of stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
Experience
No experience required
Job Location
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