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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $24.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Paid Time Off
Tuition Assistance
401K Savings Plan
Job Description
McKibbon Hospitality is a well-established hotel management company known for its commitment to delivering exceptional guest experiences and fostering a supportive workplace culture. McKibbon manages a diverse portfolio of hotels and is dedicated to upholding high standards of service while creating a positive environment for both guests and associates. The company is guided by its Core Principles which emphasize integrity, community, excellence, and teamwork, making McKibbon a remarkable place to build a career in hospitality.
The Guest Services Manager role at McKibbon is a critical leadership position within the hotel’s front desk operations. As an integral member of the proper... Show More
The Guest Services Manager role at McKibbon is a critical leadership position within the hotel’s front desk operations. As an integral member of the proper... Show More
Job Requirements
- experience working in a hotel as a front desk representative or equivalent
- ability to work weekends holidays and evenings
- ability to ensure hotel policies and brand standards are followed
- ability to interact effectively with diverse socioeconomic cultural disability and ethnic backgrounds
- maintain a high level of professionalism trust and responsibility
- exceptional attention to detail ensuring accuracy and timeliness in communications and documentation
- must excel in high-pressure fast-paced environments
- possess strong listening skills to comprehend and address concerns of workers clients and guests
- attentive friendly helpful and courteous to clients guests and associates
Job Qualifications
- experience working in a hotel as a front desk representative or equivalent
- experience with major hotel brands like Marriott Hilton or Hyatt highly desired
- excellent communication and problem-solving skills
- ability to lead a team to deliver exceptional guest service
- developing leadership qualities in staff
- maintaining positive relationships with associates
- knowledge of hotel management PMS systems
- ability to work under pressure and handle difficult situations professionally
- customer focused with passion for exceptional service
Job Duties
- assist with overall front desk performance including guest satisfaction brand quality assurance budget and labor
- act as main point of contact for guests ensuring their needs are met efficiently and courteously
- anticipate guest needs and provide personalized service to enhance guest experience
- supervise daily front desk operations including shift closings bank audits and daily reports
- schedule front desk department adhering to labor guidelines to ensure proper coverage
- train front desk staff on brand and company standards to maximize service culture
- assist with sales and champion the Daily Sell Strategy
- implement front office programs to enhance guest stay experience
- maintain compliance and stay updated on brand and company initiatives
- inspect to ensure safety and security standards are maintained
- handle guest complaints and concerns promptly ensuring appropriate resolutions
- conduct daily reviews of guaranteed no-show billing guest ledger and accounts receivables
- perform payment processing ensuring form of payment secured on all folios
- oversee the Market including inventory and orders
- assist Executive Housekeeper with inspections and guest requests
- cover front desk shifts as needed complying with labor plan
- embrace McKibbon's Guiding Principles Think Bigger Love Your Community Do the Right Thing Support Each Other Make a Lasting Impression
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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